Politique d’expédition

Last Updated: 05/12/2026

Thank you for choosing Sluco Studio for your jewelry needs. We are proud to offer free shipping to all our customers, ensuring a seamless and cost-effective shopping experience.

Processing Time

Orders are processed within 2–5 business days from the date of purchase. During this time, your items are carefully prepared, inspected, and quality-checked to ensure they meet our high standards before shipment. Please note that processing times may vary slightly during peak periods or holidays.

Our Commitment to Quality

At Sluco Studio, we take great pride in delivering a seamless shopping experience with the highest level of quality assurance. All orders are packed and shipped directly from Toronto, Canada, and we maintain full inventory on hand to ensure prompt fulfillment. We do not engage in pre-orders, as our commitment to reliability and customer satisfaction is paramount. Every item you purchase is readily available and undergoes a thorough quality control process before being shipped, guaranteeing that you receive only the best.

Free Shipping and Delivery Estimates

We offer free standard shipping on all orders. Estimated delivery times are as follows:

  • Canada: 2–6 business days
  • USA: 6–12 business days
  • Europe (EU): 10–16 business days
  • Asia: 10–18 business days

Please note:

  • Delivery times are estimates and may vary due to factors such as customs processing, carrier logistics, or weather-related delays.
  • If your order has not arrived within 5 business days of the estimated delivery window, please contact our support team for assistance.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your package’s journey. Tracking availability may vary depending on the carrier and destination.

If you encounter any issues with tracking or have questions about your shipment, please contact us at slucostudio@gmail.com

International Shipping

We are pleased to offer free international shipping to select countries. However, please be aware:

  • Customs Duties & Taxes: While shipping is free, import duties, taxes, or fees may apply based on your country’s customs regulations. These charges are the responsibility of the customer and are not included in the product price.
  • Customs Delays: Customs processing times vary, and Sluco Studio is not responsible for any delays caused by these procedures.

For additional details, contact your local customs office.

Lost or Stolen Packages

While shipping is free, we are not responsible for lost or stolen packages once they have been handed over to the carrier. If you believe your package is lost or stolen, we recommend:

  1. Checking with neighbors or your property manager.
  2. Contacting the shipping carrier with your tracking information for assistance.

We encourage customers to select secure delivery locations to reduce risks.

Contact Us

If you have any questions about our shipping policy, please feel free to contact us:

Our team is here to assist you with any inquiries regarding your order or delivery.