Politique de confidentialité

Last Updated: 12/10/2024

This Privacy Policy outlines how Sluco Studio ("we," "us," "our") collects, uses, and protects your personal information when you interact with our services, including visiting or making purchases from slucostudio.co (the "Site") or communicating with us (collectively, the "Services"). By accessing or using the Services, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue using our Services.

1. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our operations, legal requirements, or practices. Updates will be posted on the Site with the revised "Last updated" date. Your continued use of the Services after any updates constitutes your acceptance of the revised policy.

2. Information We Collect

We collect personal information to provide, improve, and personalize your experience with our Services. The type of information collected varies depending on how you interact with us.

Information You Provide Directly

When you use the Services, you may provide us with:

  • Contact Details: Name, email address, phone number, billing/shipping address.
  • Order Information: Order details, payment confirmation, and shipping preferences.
  • Account Information: Username, password, and security questions.
  • Shopping Data: Items viewed, added to your cart, or added to your wishlist.
  • Customer Support Information: Details you share when contacting us, such as through emails or online forms.

Some features of our Services require this information. Opting not to provide it may limit your access to certain features or functions.

Information We Collect Automatically

When you interact with the Services, we may automatically collect:

  • Usage Data: Device type, browser information, IP address, and details about your interaction with our Site (e.g., pages viewed, clicks, time spent).
  • Cookies and Tracking Technologies: Data from cookies, pixels, and similar tools to enhance user experience and analyze site performance.

Information We Obtain from Third Parties

We may receive information about you from:

  • Service Providers: Partners like Shopify that support our Site, payment processors, and shipping companies.
  • Marketing Platforms: Third parties assisting with advertising campaigns or analytics.

This information is treated in accordance with this Privacy Policy.

3. How We Use Your Information

We use personal information to provide the Services, improve our offerings, and protect your data. Specifically, we use it for:

Providing Services and Fulfilling Orders

  • Processing and completing your orders, including payments, shipping, and returns.
  • Creating and managing your account.
  • Sending notifications related to transactions, orders, or support inquiries.

Marketing and Personalization

  • Sending promotional emails, special offers, or updates about new products.
  • Personalizing your shopping experience based on your preferences and activity.

Fraud Detection and Security

  • Identifying, investigating, and mitigating potential fraud or unauthorized activity.
  • Protecting the security of your account and the integrity of our Site.

Customer Support

  • Addressing inquiries, resolving issues, and improving the Services based on your feedback.

4. Cookies and Tracking Technologies

Cookies and similar tools help us enhance your experience and provide essential functionality on our Site. These tools may:

  • Remember your preferences (e.g., language settings or items in your cart).
  • Analyze how you interact with the Services to improve site performance.
  • Support targeted advertising through third-party platforms.

You can adjust your browser settings to block or remove cookies. However, doing so may limit some functionality on the Site.

For more information on cookies used by Shopify, visit Shopify’s Cookie Policy.

5. Sharing Your Information

We share your information only when necessary to operate our business effectively, including with:

  • Service Providers: Payment processors, shipping companies, and IT support teams.
  • Business Partners: Shopify and other platforms supporting our Site and marketing.
  • Legal Authorities: If required to comply with applicable laws or protect our rights.

We do not sell your personal information under any circumstances.

6. Data Security and Retention

We use industry-standard measures to protect your personal information. While we strive to safeguard your data, no security system is entirely foolproof.

Retention Periods

We retain your personal information only as long as necessary to:

  • Provide the Services and fulfill our contractual obligations.
  • Comply with legal requirements.
  • Resolve disputes or enforce our policies.

If you believe your data has been compromised, contact us immediately at support@slucostudio.co.

7. Your Rights and Choices

Depending on your location, you may have rights over your personal information, including:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Update inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to certain limitations.
  • Opt-Out: Unsubscribe from promotional emails using the “unsubscribe” link.

To exercise your rights, contact us at slucostudio@gmail.com. Identity verification may be required.

We do not discriminate against users for exercising these rights.

8. International Data Transfers

Your personal information may be transferred and processed outside your country, including in the United States. We use recognized safeguards, such as Standard Contractual Clauses, to protect your data during international transfers.

9. User-Generated Content

If you submit reviews or other content on public areas of the Site, it may be visible to others. Be cautious about sharing sensitive information. We are not responsible for how third parties use publicly available content.

10. Children’s Privacy

The Services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, contact us to have it deleted.

11. Complaints and Contact Information

If you have concerns about our data practices, contact us at slucostudio@gmail.com. If unresolved, you may lodge a complaint with your local data protection authority.