Refund policy

Last Updated: 12/10/2024

Thank you for shopping at Sluco Studio. We take great pride in crafting high-quality jewelry and are committed to providing you with exceptional customer service. Please review this Refund and Return Policy carefully to understand our guidelines before making a purchase.

By purchasing from Sluco Studio, you acknowledge and agree to the terms outlined in this policy.

1. General Return and Refund Guidelines

As a general policy, we do not offer refunds or returns unless the item is damaged, defective, or missing from your order. Due to the fine craftsmanship and attention to detail in our products, we ensure every piece is carefully inspected before shipping.

We are unable to accommodate returns or refunds for reasons such as:

  • Change of mind.
  • Incorrect size selection (please see Size Policy below).
  • General dissatisfaction with the design, as all product details are clearly outlined in the descriptions.

Your understanding of these policies helps us maintain the integrity of our craftsmanship and service.

2. Size Policy

As a general rule, we do not offer size exchanges at this time. We strongly encourage you to review the sizing guidelines provided on the product pages and select the appropriate size before placing your order.

For adjustable items, such as our s925 rings, the flexibility allows for slight resizing to ensure a comfortable fit. However, if you have specific sizing concerns, please contact our customer support team at slucostudio@gmail.com before making a purchase.

We appreciate your understanding that the handcrafted nature of our pieces means sizing adjustments or exchanges are not feasible.

3. Damaged, Defective, or Missing Items

We strive to ensure every item you receive is of the highest quality. In the rare instance your item arrives damaged, defective, or is missing from your order, we are here to assist you.

How to Report an Issue

If you experience any of the above issues, please contact us at slucostudio@gmail.com within 30 days of receiving your order. To expedite the resolution process, kindly include the following in your email:

  • Your order number.
  • A detailed description of the issue.
  • Clear photos of the damaged or defective item(s), if applicable.

Our team will promptly review your case and provide you with the best resolution, which may include:

  • A replacement item.
  • A refund for the damaged or missing item.

Refunds will only be issued for items verified as damaged, defective, or missing during transit.

4. Refund Processing

If a refund is approved, it will be processed to your original method of payment. Refund processing times may vary depending on your bank or payment provider, but most refunds are completed within 5–10 business days after approval.

Please note that shipping fees, duties, and taxes are non-refundable unless otherwise required by applicable law.

5. Chargebacks and Disputes

Communicating Before Filing a Chargeback

We understand that issues can arise, and we are committed to resolving them as quickly and efficiently as possible. Before initiating a chargeback with your payment provider, we kindly ask that you contact our customer support team at slucostudio@gmail.com.

By reaching out directly, we can work together to address and resolve your concerns promptly, avoiding the lengthy and complicated chargeback process for both parties.

Unauthorized Chargebacks

In cases of unauthorized or invalid chargebacks, Sluco Studio reserves the right to take appropriate action to recover disputed funds. This may include:

  • Reporting the incident to the relevant financial institution.
  • Legal action to protect our business interests.

We value open communication and encourage you to work with us to resolve any concerns.

6. Non-Refundable Items

The following items are non-refundable:

  • Gift cards.
  • Sale or discounted items.
  • Customized or personalized products.

We strive to provide detailed product descriptions and encourage you to reach out with any questions before placing an order.

7. Contact Us for Assistance

We are dedicated to providing exceptional service and ensuring you are satisfied with your Sluco Studio experience. If you have any questions, concerns, or require further clarification regarding this Refund and Return Policy, please contact us at:

Our team will respond to your inquiries within 2–3 business days.

8. Final Note

Sluco Studio stands by the quality and craftsmanship of every piece we create. Your satisfaction is our priority, and while our refund and return policies are designed to uphold the integrity of our products, we are committed to resolving any issues that may arise.

Thank you for supporting Sluco Studio and for trusting us with your fine jewelry needs.